As part of the transition to new management at Bagga’s Pharmacy, we have been reviewing our ordering, dispensing, compounding and delivery processes.

Our goal is to make sure orders are handled consistently, that customers have clear expectations around timeframes, and that our processes remain appropriate and compliant with current requirements.

As a result, there are several changes we would like our customers to be aware of.

Changes to medication ordering

We are currently transitioning away from our existing text-message ordering service.

From 1 October 2026, the Scrypt text-message ordering service will be discontinued, and customers will no longer be able to place medication orders by texting the pharmacy.

We understand that many of our customers have become accustomed to ordering this way, so we will be supporting everyone through the transition.

Going forward, we will be using MedAdvisor as our preferred platform for medication ordering.

If you have not yet set up MedAdvisor, our team will be very happy to help you get started and make sure you are comfortable using the app before the Scrypt service is discontinued.

We encourage customers to make the transition as soon as possible so there is no disruption to ordering your regular medications.

Special-order and compounded medications

Some medications and products require additional time to obtain or prepare.

This includes certain:

Special-order medications and products

• High-cost items
• Refrigerated products
• CBD/THC products
• Medications compounded in-store

These orders will generally require approximately 3–4 business days for pharmacy processing.

This timeframe allows us to order products from our wholesalers where required, receive or prepare the medication, and complete the necessary dispensing and final checking before the order is ready for dispatch.

If you regularly use a special-order or compounded medication, we recommend allowing additional time when placing your order rather than waiting until you are close to running out.

Delivery timeframes

Once your order has been completed and is ready to leave the pharmacy, most orders are sent using Australia Post Express.

Australia Post Express items generally arrive within 1–2 business days after dispatch, although delivery times can vary depending on the destination and postal network.

To allow for both pharmacy processing and delivery, we recommend allowing approximately 3–4 business days overallfor most orders, and longer where a product needs to be specially ordered or compounded.

Please note that the delivery timeframe begins once your order has been processed and dispatched, not when the order is initially requested.

CBD/THC products

CBD/THC products are subject to specific requirements for storage, handling and transportation.

These products cannot be sent via Australia Post Express under the current Australia Post requirements and must instead be dispatched using StarTrack Couriers.

As part of our review of our pharmacy processes, we have updated our dispatch procedures for these products to ensure that orders are handled using the appropriate delivery service.

The courier timeframe may differ from Australia Post Express, so please allow additional time when ordering CBD/THC products.

If you rely on regular CBD/THC medication, we recommend ordering in advance to allow sufficient time for pharmacy processing and courier delivery.

What this means for you

We appreciate that some of these changes may be different from the way you have previously ordered from Bagga’s Pharmacy.

Our aim is to make the process clearer and more consistent, while ensuring that medications are appropriately ordered, prepared, checked and dispatched.

For the smoothest experience, we recommend:

Regular medications: Order through MedAdvisor before you are close to running out.

Special-order medications: Allow approximately 3–4 business days for pharmacy processing.

Compounded medications: Allow approximately 3–4 business days for preparation and final checking.

CBD/THC products: Allow approximately 3–4 business days for pharmacy processing, plus additional time for StarTrack delivery.

Scrypt: The text-message ordering service will be discontinued from 1 October 2026. Please transition to MedAdvisor before this date.

Need help with MedAdvisor?

If you have any questions about these changes or need help setting up MedAdvisor, please speak with one of our team members.

We are more than happy to help you make the transition and ensure you can continue ordering your medications with as little disruption as possible.

Thank you for your patience and understanding as we make these changes. We genuinely appreciate your ongoing support of Bagga’s Pharmacy and look forward to continuing to provide a reliable and consistent service to our customers.